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  • Can HICKIES go in the washing machine?

    Yes! HICKIES can perfectly handle the washing machine, just make sure you use cold water. Also, please keep in mind...

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  • Do HICKIES contain toxic materials?

    Nope, HICKIES are 100% free of latex and toxic materials :)They are made of a material called thermoplastic elastomer (TPE),...

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  • What are HICKIES made of?

    HICKIES are made of a material called thermoplastic elastomer (TPE), apart from lots of love!

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  • What is the warranty policy?

    HICKIES warranties its products against breakage for six months from the date of receipt. Your sole remedy under this warranty is...

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  • Do HICKIES come in different sizes?

    The HICKIES lacing system is one size fits all. The material's unique elasticity allows them to adapt to your foot and...

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  • How do I install my HICKIES laces?

    Installing HICKIES Laces on your shoes is quick and easy! Please visit uk.hickies.eu/pages/how-it-works for step by step instructions on how...

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  • What types of shoes can I use HICKIES laces in?

    HICKIES can be used on any type of shoes that has laces. They can be used with shoes that have...

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  • How do I make my HICKIES tighter or looser?

    Can't find the right fit yet? No worries, HICKIES are one size fits all and the material's unique elasticity allows...

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  • How long are HICKIES Laces?

    Each strap of HICKIES measures 115 mm.

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  • Do HICKIES laces contain latex?

    Nope, HICKIES laces are 100% free of latex and toxic materials.They are made from a material called thermoplastic elastomer (TPE)—and...

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  • My HICKIES Snapped, what do I do?

    We are sorry to hear that your HICKIES snapped, that shouldn’t be happening! We stand by our product and we...

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  • How Many HICKIES laces come in a pack?

    A HICKIES pack comes with 14 straps, usually more than enough for a standard pair of shoes.

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  • How do I return an item?

    While we are sorry to hear that HICKIES did not work out for you, we are happy to assist you...

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  • What is the warranty policy?

    HICKIES warranties its products against breakage for six months from the date of receipt. Your sole remedy under this warranty is...

    Read More →

  • Where is my order?

    When your order was shipped you should have received a Shipping Confirmation email with your tracking number. Sometimes they land...

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  • What shipping options do you offer?

    When you place an order, you will have the option to choose from the following shipping methods:- £0.99 Standard Royal...

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  • My order never arrived. What should I do?

    Don't worry, we will make sure you get your HICKIES!Please send us an email at support@hickies.eu with the subject line...

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  • Father's Day promotion

    From June 7 through June 18 we are offering 25% off HICKIES 2.0 To get the discount code simply subscribe...

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  • What payment methods do you accept?

    You can pay for your items using any type of credit or debit card, or a Pay Pal account. 

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  • Can I cancel my order?

    If your order has not yet shipped from our warehouse, then there is still time for us to cancel it. Please...

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  • I forgot to apply my discount code

    No worries! Send us a quick email to support@hickies.eu with the subject line 'Forgot To Apply Discount Code' letting us know....

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  • How do I modify my order?

    Ordered the wrong items? Mistyped your address? We got you. Send us an email to support@hickies.eu with subject line 'Modify...

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  • Where is my order?

    When your order was shipped you should have received a Shipping Confirmation email with your tracking number. Sometimes they land...

    Read More →

  • What shipping options do you offer?

    When you place an order, you will have the option to choose from the following shipping methods:- £0.99 Standard Royal...

    Read More →

  • Can I use a promotional code to place an order?

    We offer promotional codes periodically. To take advantage of the discounts, please follow us on our social media channels. Facebook...

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  • My order never arrived. What should I do?

    Don't worry, we will make sure you get your HICKIES!Please send us an email at support@hickies.eu with the subject line...

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  • My HICKIES Snapped, what do I do?

    We are sorry to hear that your HICKIES snapped, that shouldn’t be happening! We stand by our product and we...

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  • Can I exchange my HICKIES laces for a different color?

    Please send us an email at support@hickies.eu with the subject line 'Exchange An Item' and we will take care of you...

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